Purpose:
To promote professionalism, protect client dignity, and ensure caregivers remain focused and available when needed.

Guidelines for Phone Use During Shifts

• Permitted Use:

  • You may use your phone (for reading, social media, or similar) only when:

    • All care tasks are complete.

    • The client is resting or does not require attention.

    • The use does not appear disrespectful or disengaged.

  • Use must be discreet and respectful — never in front of the client or family unless it's work-related.

• Prohibited Use:

  • No personal calls, texting, or scrolling while actively engaged in caregiving duties.

  • Avoid use of speakerphone, video calls, or loud notifications.

  • Never photograph, record, or share anything from the client’s home or about the client.

• Breaks:

  • If you are scheduled for a break, use that time for personal phone use in a private area if available.

• Work Communication:

  • Keep your phone available for contact from the agency.

  • Respond promptly to messages or calls from the office regarding scheduling or care coordination.

• Confidentiality:

  • Do not discuss client or agency information on personal calls or in public.

  • All client-related communication must remain private and secure.