Payroll Help – HomeCare Family

Need help with your paycheck, bonuses, or hours? You’re in the right place!

Cherry, our Payroll & Billing Processor, is your main point of contact. She works Mondays, so please send in your questions using the form below or email us at payroll@thehomecarefamily.com.

Veronica (Owner) monitors urgent requests when Cherry is off. We’ll make sure your issue is seen and addressed as quickly as possible!

Common Payroll Topics We Can Help With:

  • Missing or incorrect hours

  • Holiday pay questions

  • Bonus or referral pay

  • Direct deposit setup or changes

  • Gusto login or password help

  • Tax forms (W-2, deductions, etc.)

Before You Submit a Request:

  • Check Gusto: You may be able to answer your question right away at https://gusto.com.

  • Review your WellSky hours for the week in question.

  • Then, use the form below for any unresolved issue!